Terms And Conditions

Travel Mate Terms and Conditions of Use
Please read these terms and conditions carefully before using the Travel Mate website. By using the website, you agree to be bound by these terms in full. If you do not agree with any part of these terms, please do not use the website.

1. About Us
Travel Mate is owned and operated by Travel Mate, a licensed travel agency based in Moscow, Russia. We provide tour planning, hotel reservations, tour guides, chauffeur-driven car services, and assistance services such as opening bank accounts.

2. Services
We provide our services according to the programs and prices displayed on the website or agreed upon through direct communication.
Prices are subject to change depending on the season or availability, and the customer will be notified of any changes before confirming the reservation.
Some services depend on third parties (such as hotels or banks), and we are not directly responsible for any delays or changes resulting from them.

3. Booking and Payment
Reservations are confirmed only after a deposit has been paid as agreed.
Payment methods include bank transfer, cash, or electronic methods, subject to availability.
In the event of cancellation by the customer, a cancellation fee may apply depending on the time of notice.

4 Use of the Site
The site may not be used for any illegal or harmful purpose.
No content from the site may be copied or republished without written permission from the management.
The information displayed is for informational and promotional purposes and may change without notice.

5 Privacy
We respect your privacy and do not share your personal data with any third party except to complete a reservation or provide the requested service.
By using the site, you agree to our Privacy Policy.

6 Limitation of Liability
We strive to provide an excellent experience; however, we are not liable for any direct or indirect damages arising from your use of the site or services.
If you have any complaints or claims, we welcome your contact so that we can resolve the issue in a friendly and professional manner.